COMMON QUESTIONS & Policies
As always, if you aren’t able to find the information you are looking for, contact us and we’d be happy to help!
Anna Sova Luxury Organics takes great pride in the quality of our products. If for any reason you are not happy with your purchase made directly with us, you may return the item(s) following the Terms and Conditions.
- After 24 hours any changes, cancelations, or returns will incur a 25% restocking fee.
- You may exhange your product within 10 days of receipt of product.
- Custom or sale products may not be exchanged or returned.
Is my information safe on your site?
If at any time you encounter a security message during your visit it is due to the user browser you are using operating with higher security settings. Our website is both safe and secure. In addition to using the highest standrd in encrypted transmissions, Anna Sova Luxury Organics does not store any credit information on our database.
We may update this policy from time to time, so please check in occasionally.
How do I cancel my order?
If you desire to cancel an order please notify Customer Service at firstname.lastname@example.org as soon as possible.
You may cancel any order within 24 hours of placement. After this time a 25% restocking fee applies.
How do I make a change to my order?
If you wish to make changes to your order please email Customer Service at email@example.com as soon as possible so that we can assist you. Changes made within 24 hours are free, after this time a 25% restocking fee applies.
What methods of payment do you allow online?
Anna Sova Luxury Organics accepts payment by all major credit cards and PayPal. You may also pay by e-check (debit) or send a cheque.
If you would like to send a cheque, please make it out to Anna Sova and send along to the following address:
1319 E Levee St
Dallas, Texas 75207
Can I place an order over the phone?
All orders placed with Anna Sova Luxury Organics are done so via internet or fax. To better protect our customers and ensure all order requests are filled correctly, we do not accept orders over the phone. Our fax number is 469-718-7845.
Promotional Offer Information: Special offers
Special offers that supply temporary discounts to certain types of accounts, free shipping on orders equaling a certain dollar amount, and any/all other viable or pertinent offers are subject to deadlines & expiration dates, account type requirements, and minimum order amounts if/when criteria apply without exception.
Accounts found to be using promotions erroneously will have their current order incorresctly utilizing the promotion canceled & all pertinent and possible charges applied credited back.
Please inquire directly regarding details and qualifications of current possible promotions.
I'm in the Dallas area, can I pick up my online order or return my online order to the showroom?
The Anna Sova Luxury Organics’s Showroom operates as a separate, independent retail store. They are unable to and do not accept returning items purchased through the manufacturer, Anna Sova Luxury Organics Inc. via the internet. For instructions on how to return your internet purchase, please review our Return Policy FAQ.
Similarly, the Anna Sova Luxury Organics’s Showroom does not hold orders purchased online. All orders placed online are produced in our facility and shipped to the customer from our shipping department. If you are in or live in the Dallas area and desire to purchase from The Anna Sova Luxury Organics’s Showroom, you are free to visit during our open hours: 9am-5pm, Monday through Friday CST.
Do you package your products in an evironmenatlly responsible way?
Yes! We are very aware of our responsibility to the planet. Therefore…
- We use minimal packaging of only recycled materials.
- The bubble wrap we use to protect the delicate details of our product is made from 100% recycled plastic and is 100% recyclable.
- Our products are encased in 100% recycled plastics that are 100% recyclable.
- Our shipping tubes, which protect our rods, are 90% post-consumer waste material and are themselves 100% recyclable.
- Our boxes are corrugated with an average of 59% recycled fiber content, of which 44% is post consumer waste and are 100% recyclable.
- 80% of our paper is recycled with various blends of post-industrial and post-consumer recycled material.
- Our paper labels use 30% post-consumer waste recycled fiber.
- We use Instapak, which does not pollute air or ground water and is produced with absolutely no CFCs or HCFC’s, to mold to our products and protect against the stresses of shipping. Instapak uses minimal material that generates less waste as it can compact to 10% of its original size in a landfill. It can be recycled in waste-to-energy facilities or at Instapak return locations worldwide.
Are there any retailers where I can purchase Anna Sova Products?
Our website contains a store locator page that can help you quickly find a store in your area. We are adding new locations all of the time so be sure to check back from time to time for new locations in your area.
If you are unable to find a store in your area, you can purchase items safely & securely on this site.